Premier Health Plans, a a health insurance broker, employs a rather elaborate chat bot to collect a customer’s basic information and interests before sending the potential customer to a real person to close the deal. It’s really a clever chat bot, but the odd thing about it is that it insists that it’s a real person. Clearly someone at Premier Health Plans, thought that a chat bot made good business sense, but at the same time didn’t think it was quite convincing, so they added in scripts to respond to questions like, “Are you a robot?”, with the idea that if they just deny it, that would placate enough curiosity and automaton-phobia to hold a potential customer on the line long enough to close.
Think about this for a second. At some point there was a discussion that went something like:
Analyst: In order to get n conversions per day, we need x telemarketers, which costs y dollars.
Manager: Hmm, y is a lot of dollars, and that initial part of the conversation is where we lose most of customers. What can we do bring down this cost?
Analyst: What if we used a robot?
Manager: Not a phone tree. I hate those press-one-for-English type things.
Analyst: No a really smart robot, like Siri.
Manager: Yeah, a sexy robot, like Siri, but it would have to be smart. Can we make it smart?
Analyst: That can be done, and it would only cost z dollars, which is much less than y dollars.
Manager: Good. Good. Let’s do it.
Analyst: I just thought of something. You know how people don’t like to leave voicemails, or deal with phone trees. What if they don’t like the robot?
Manager: Well, we’ll just have robot lie.
Sadly, the phone number and website, premierhealthagency.com are now disabled.
At SIGGRAPH91, graphics researcher and digital artist Loren Carpenter stood near the front of an 5000 seat auditorium in a Las Vegas hotel. In the seats in front of him, the attendees held cardboard paddles, one side of which was red, the other green. Behind him was a giant screen covered in blinking and shifting red and green dots. After a few moments, the audience figured out what Loren already knew. A camera was trained on the auditorium and was feeding images into a computer that then displayed the color and polishing of every paddle in the room. The audience cheered and began to wave back and forth in unison.
The screen changed to classic video game Pong. The only difference was that instead of all white paddles, the paddles were two-toned, with a green upper half, and a red lower half. Loren took the stage and addressed the crowd. “Okay guys. Folks on the left side of the auditorium control the left paddle. Folks on the right side control the right paddle. If you think you are on the left, then you really are. Okay? Go!”
The ball began to move across the screen and the paddles twitched to life. The paddles move to a height calculated from the relative number of red and green paddles. If everyone shows the same color, then the paddle will move to either the extreme top or the extreme bottom. However, if some show the opposite color, then paddle will stop somewhere in the middle. Surprisingly quickly, the crowd began to play effectively, even when the speed of the ball increased.
Martin Aircraft, the ducted fan “jetpack” people, have announced that the Civil Air Authority of New Zealand, is now allowing manned test flights of their “jetpack”, but only if they stay below 6 meters (~20 feet), and remain in uninhabited areas.
Me thinks Larry Page and the Zuckster have same ghostwriter at the NSA.
Dear Google users—
You may be aware of press reports alleging that Internet companies have joined a secret U.S. government program called PRISM to give the National Security Agency direct access to our servers. As Google’s CEO and Chief Legal Officer, we wanted you to have the facts.
First, we have not joined any program that would give the U.S. government—or any other government—direct access to our servers. Indeed, the U.S. government does not have direct access or a “back door” to the information stored in our data centers. We had not heard of a program called PRISM until yesterday.
Second, we provide user data to governments only in accordance with the law. Our legal team reviews each and every request, and frequently pushes back when requests are overly broad or don’t follow the correct process. Press reports that suggest that Google is providing open-ended access to our users’ data are false, period. Until this week’s reports, we had never heard of the broad type of order that Verizon received—an order that appears to have required them to hand over millions of users’ call records. We were very surprised to learn that such broad orders exist. Any suggestion that Google is disclosing information about our users’ Internet activity on such a scale is completely false.
Finally, this episode confirms what we have long believed—there needs to be a more transparent approach. Google has worked hard, within the confines of the current laws, to be open about the data requests we receive. We post this information on our Transparency Report whenever possible. We were the first company to do this. And, of course, we understand that the U.S. and other governments need to take action to protect their citizens’ safety—including sometimes by using surveillance. But the level of secrecy around the current legal procedures undermines the freedoms we all cherish.
Posted by Larry Page, CEO and David Drummond, Chief Legal Officer
I want to respond personally to the outrageous press reports about PRISM:
Facebook is not and has never been part of any program to give the US or any other government direct access to our servers. We have never received a blanket request or court order from any government agency asking for information or metadata in bulk, like the one Verizon reportedly received. And if we did, we would fight it aggressively. We hadn’t even heard of PRISM before yesterday.
When governments ask Facebook for data, we review each request carefully to make sure they always follow the correct processes and all applicable laws, and then only provide the information if is required by law. We will continue fighting aggressively to keep your information safe and secure.
We strongly encourage all governments to be much more transparent about all programs aimed at keeping the public safe. It’s the only way to protect everyone’s civil liberties and create the safe and free society we all want over the long term.
You don’t need to go in through the back door when you go in through the front.
Recently, I read some sad news, Carbon Motors has folded. I can’t say I’m surprised. Starting a car company, especially a niche car company is hard. It is sad because E7 concept seemed really thought out, and that’s what I liked about it. I’m a bit disappointed I didn’t write more about Carbon Motors three years ago when they first showed up on my radar. The E7 was was billed as the only purpose built police car in the world. The front seats had cutouts for utility belts and a sucky to blow cool air on the driver’s neck. The rear seats had suicide doors and seatbelts rigged with the latches records the outside so that officers didn’t have to lean over prisoners when securing them in the back. The car also was supposed to come full of gadgets like nightvision cameras and NBE detectors (no doubt to enable police departments to offset the cost of the vehicles through antiterrorism grants).
Apparently getting enough orders and/or bringing the manufacturing cost down for profitability became a problem for Carbon, because they eventually ditched the patrol car, and started shopping around a rather boring paddy wagon.
Sadly, Carbon Motors’s online presence is completely gone, save for the wayback machine.
A salvaged picture of the paddy wagon is after the jump.
Dutch designer and V2_ collaborator, Anouk Wipprecht and Austrian hacker Daniel Schatzmayr (thingiverse twitter) dress features a hexpod perched around the shoulders of wearer, or perhaps it’s a dress with tripod epaulets. Normally the legs simply slowly wave, but when something triggers the proximity (sonar?) sensors, the legs suddenly pull in tight, as if the dress has become scared.
The “Intimacy” clothing line is an on going project about how people reveal themselves to others. The clothes feature panels that can fade from opaque to transparent by applying an electrical current. As Daan Rosengaarde put it in a recent interview, “With some people you want to show more and some people you want to show less. We thought it would make complete sense that the dress would be proactive in that: either you have control or you lose control.” To this end, sensors in the clothing monitor the wearer’s heart rate and turn the dress transparent as the rate increases.
The first version of this dress was designed back in 2009 by Maartje Dijkstra along with V2_Lab. Building on this work, Intimacy 2.0 was designed by Anouk Wipprecht in 2011. Studio Rosengaarde is currently accepting proposals for version 3.0, which will feature men’s suits that turn transparent when the wearer lies.